Enjoy the Journey
At Aspenware, we take pride in delivering exceptional guest experiences.
By anticipating and addressing every possible obstacle in the customer journey, we constantly strive to create innovative solutions that enable our guests to pursue their passions without delay. Whether it's through streamlining the check-in process or enhancing the digital platform, we are dedicated to providing a seamless and enjoyable experience for all.
Boost your branding potential
Extend your marketing site with branding opportunities on each page of your Aspenware Commerce store. Our highly customizable product pages offer multiple ways to market your products and services and generate excitement.
- Effectively communicate products and availability
- Drive revenue and pre-commitment with dynamic pricing
- Optimize mobile bookings
Anticipate guest needs
Remove the complexity of mountain resort online bookings for your guests with Aspenware Commerce. Our intuitive, conversational booking flow simplifies trip planning and increases adds to cart. When you add compelling product detail and beautiful images, guests have all the information they need to make a purchase.
- Educate guests with highly-customizable product pages
- Increase conversions
- Boost average order value with upsell and cross sell features
“Calls from guests asking questions have dramatically decreased since implementing Aspenware. Product inclusions, availability and pricing make it easy for guests to self serve.”
Offer direct-to-activity access
Ensure that pre-arrival guest communication is comprehensive and that your resort teams are ready to receive guests with Aspenware Arrival. By completing paperwork and required profiles prior to arrival on the mountain, both guests and staff can enjoy a smooth journey directly to the day’s activity.
- Prepare guests for their visit with confirmation emails and online order history
- Collect required information such as pass photos, rental profiles, waivers, child registration and private lesson details ahead of time
- Speed up rental and lesson check-in
Provide a streamlined on-mountain experience
Offer your walk-up guest the same easy check-in process as those who book in advance. For those guests who make a last-minute decision to enjoy a day on your mountain or those guests who still need to complete pre-arrival tasks, Aspenware solutions offer a smooth process for completing tasks and quickly getting to the lift.
- Allow guests to skip the ticket window and obtain access media from an on-site pick-up box
- Provide easy on-site registration with digital completion of rental profiles, waiver signing, and ticket purchases right at the counter
- Enable self-service for guest at a kiosk with self-registration, guest check-in, pass checker and auto whitelisting