Aspenware Partners with 1RISK to Offer Integrated Waiver Management
Oct 4th, 2022
In collaboration with 1RISK, the leader in risk management data solutions and Active Network’s RTP|ONE, Aspenware is excited to announce new enhancements and next-level features for resort risk mitigation. With these enhancements, resort customers are able to leverage a powerful suite of tools for managing digital waivers including electronic signature capture, managing minor and adult waivers, and the option of emailing waivers to others for signing.
The 1RISK/Aspenware team created a solution that enables waivers to be presented for any product that requires a signed waiver for purchase. Within the Aspenware integration, there are many options for presenting waivers to guests at various stages of the customer journey. It can be part of the initial checkout process in Aspenware Commerce, as a CTA on the order confirmation email, as part of the pre-arrival process in Aspenware Arrival, or as an on-mountain step with Aspenware’s kiosk-based Resort Tools.
The 1RISK feature can be used by resorts on Active Network’s RTP|One or other leading POS systems. Once the guest has signed the waiver in 1RISK, the customer record in the corresponding point-of-sale system is updated to reflect when and how the waiver was signed.
Recently, the 1RISK/Aspenware team, in collaboration with Active Network’s RTP|ONE, enhanced this integration by adding the ability to email the waiver to the activity participant. This ensures that the guest who is participating in the activity is the one who has signed the release of liability. Because logged-in users often purchase for others but are not authorized to sign the waiver on their behalf, this feature is particularly beneficial. The risk assumed by the resort is lessened with this next-level functionality.
“Aspenware Commerce has supported 1RISK waiver functionality as part of our purchase flow for a few years, but this summer we have taken it to the next level with the integration of 1RISK into Aspenware Arrival and our new email functionality,” said Yolanda Foose, Aspenware’s Vice President of Business Development. “These enhancements will allow resorts to ensure effective capture of liability release waivers.”
“The Risk and Legal side of the Adventure Sport Industry have been asking for the email guest functionality during the purchase flow for many years and it is great that Aspenware can now provide this functionality,” stated Charles Mickley, 1RISK Business Relationship Director. “Adding the ability for additional adult guests to sign a waiver after the sale has been completed, adds great new guest experience advantages. Writing the Auth Profile back to RTP|ONE adds solid additional risk checking, to validate a waiver has been signed before allowing the guest to participate in an activity.”
This seamless 1RISK integration offers Aspenware resorts a simplified, easy-to-use system for managing waivers and, thereby, managing risk while also maintaining an exceptional guest experience.
Contact Aspenware today (firstname.lastname@example.org) to learn more about our 1RISK integration and how it can help you simplify your risk management processes.
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