How Aspenware Will Change the Way You Think About Customer Service
Sep 7th, 2021
At Aspenware, we take customer service seriously. Like, really seriously. Our customers are always our top priority and in a January 2021 customer satisfaction survey, 85% of our respondents said they were satisfied with their Aspenware service and most said they were “very satisfied”.
The team offers nimble support with quick development cycles. Critical issues are identified and addressed quickly. Aspenware availability of support and understanding of urgency levels (guest impacts) are exceptional.” – 2021 Aspenware Customer Survey
You see, we don’t believe in setting up your software and then walking away. We act as true partners from the moment the implementation project begins and stick with you throughout the entire Aspenware journey. We pride ourselves on coming alongside to deeply understand your business objectives and help you succeed in meeting them.
We have some of the best in the business on our team. Our service team members come from diverse backgrounds and bring deep experience to your team. Our collective team represents decades of experience in the ski industry, so we don’t just know the technology, we know how ski mountains run. How? Because we’ve been there.
Becky Haire recently joined Aspenware after being one of our customers at Arapahoe Basin for many years. In her various roles over 14 years at A-Basin, Becky worked in Guest Services and as the Product and Database Manager. So, she’s been in your shoes. She knows your challenges and how to help you navigate through them.
Irish Milandin is also on our team. Irish grew up at a resort that his family owned and eventually spent 11 years at Mt. Bachelor in various roles including POS Application Administrator, IT Manager, and Director of Base Operations before joining Aspenware in 2020. He knows ski. He’s fantastic at helping resort customers navigate the same challenges he once faced and uses his experience and knowledge to help resorts make the very most of their Aspenware product to streamline processes and create incredible guest experiences.
The Team at Aspenware is excellent to work with.” – 2021 Aspenware Customer Survey
Our team members have worked at ski mountains, they’ve worked with RTP|ONE and other ski tech vendors. And they bring this deep and diverse experience straight to you. We take partnership seriously and we take our responsibility as team members seriously. We are also passionate about our outdoor experiences, so don’t be surprised if we want to ski or hike with you as well as help you make the most of your Aspenware Commerce system. Our customers not only trust us and know they can count on us to be there for them and go the extra mile, but they also like working with us. Aspenware will change the way you think about customer service.