3 Reasons Aspenware Provides the Best Customer Support in the Industry
Aug 31st, 2021

Aspenware provides unparalleled service and support to our customers and this year we launched several new initiatives to support our customers in getting the very best from their Aspenware systems. We truly believe in long-terms partnerships that help our resort customers maximize their investment in Aspenware solutions. Read on to learn about 3 key reasons Aspenware provides the best support in the industry.

REASON ONE: The Customer Hub

This year, Aspenware launched a new, online documentation and solution center that provides a one-stop-shop for guidance on all things Aspenware. This incredible resource offers configuration guides for all features, solution articles for common challenges, and detailed troubleshooting guides. The Hub also offers common use cases for features so you can see how other resorts are taking advantage of Aspenware features and functionality. The robust search feature makes it easy to quickly find whatever information you’re seeking. The Hub is continually updated with new features and information, is easy to use, and offers great opportunities for our customers to quickly self-serve when it comes to getting questions answered.

REASON TWO: The Customer Knowledge Series

This year, we launched our Customer Knowledge Series comprised of newsletters, webinars, and shared training to help our customers optimize and continuously learn. Monthly newsletters delivered straight to email keep customers current on all the latest Aspenware features, enhancements, and upcoming releases. Strategic webinars such as the Pass Readiness Webinar or the Summer Products Webinar unpack all the unique features and applications being used across Aspenware resorts. Training webinars such as the Reservations Training Webinar or the Vouchers Webinar give resort customers the opportunity to go deep on features and configuration options available in Aspenware Commerce and get their questions answered within a group of colleagues.

REASON THREE: The Service Team

At Aspenware, our Service Team is comprised of the best in the industry. They know the ski industry and they know technology. They bring decades of ski resort experience that immediately benefits resort customers. One service team member said, “I love that I can share with Aspenware customers in 10 minutes what it took me years to figure out when I was at a resort!” In personalized, monthly calls with each resort, team members address specific questions and issues that have come up, relay important upcoming release information, and plan for any upcoming sales promotions or events at the resort site. Our team members know the challenges resorts face and they work tirelessly to help our customers streamline processes, improve efficiencies, and make the most of their Aspenware solution platforms.

At Aspenware, we really do provide the best service in the industry. Want to begin your Aspenware journey? Contact us today at y.foose@aspenware.com to schedule a demo.

All Articles