To meet the demands and expectations of Boyne Resort’s modern guests requires thoughtful consideration of the entire experience, not just the sale. With Aspenware we have been able to implement architectural components that are enabling us to deliver more cohesive and thorough experiences than ever before across our entire resort portfolio.
Aspenware’s background in the ski industry and innovative approach to technology is helping Jackson Hole Mountain Resort to reimagine our customer journey. Aspenware’s technology allows us to provide an elevated guest experience whether the guest is planning their trip, is in-resort, or post-departure.
Purpose built software for the ski industry is hard to find, and Aspenware’s Commerce product is perfect for our needs,” says Aspen Snowmass CIO John Lilley. “The user interface integrates with our backend technology so our guests enjoy a seamless experience across ecommerce, call center, and the ticket office. Aspenware’s team is conscientious, dedicated to our success, and fun to work with. Most importantly, our partnership with Aspenware allows us to deliver digital solutions to market quickly with high quality so our guests enjoy a frictionless experience.
Off the heels of our busiest season in history, the introduction of a world-wide pandemic, pivoting to local sales only, and trying to do everything online, Aspenware has been the heroes of the 2020/2021 season. As British Columbia’s second-most popular resort, we have over 8 entrance points and collection boxes for a touchless ticketing system. We managed to negotiate, plan, execute and launch a new Aspenware software ticket system in under 70 days. They put the ‘t’ in team, and we appreciate everyone on their team that has helped us get to where we are today. It simply works. Now, we get to find out how to play with it and make it drive revenue.
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