Telluride Introduces Spot Refund Guarantee Through Aspenware
Telluride Ski Resort has introduced Spot’s Refund Guarantee for the 2026/27 season, giving guests greater flexibility when purchasing eligible season and extended multi-day passes.
The new option is integrated directly into Telluride’s Aspenware Commerce purchase experience through Aspenware’s integration with Spot.
Beginning August 25, 2026, guests purchasing eligible passes can choose between refundable and non-refundable options during checkout.
Powered by Spot’s Refund Guarantee, the refundable option allows guests to cancel an eligible pass for any reason without proof or documentation. Guests can receive a full refund before November 26, 2026, or a prorated refund through February 28, 2027, subject to the program terms.
More flexibility, built into the guest journey
For guests, committing to a season pass or extended multi-day product is a significant purchase. Adding a refundable option gives guests greater confidence when making that commitment and more flexibility if their plans change.
Through Aspenware’s integration with Spot, resorts can offer that additional flexibility directly within the ecommerce journey.
For Aspenware, the Telluride launch is another example of the value of a connected resort technology ecosystem. By bringing complementary solutions directly into Aspenware Commerce, resorts can expand the capabilities available to their guests while maintaining a simple and seamless digital experience.
“This partnership is a great example of how flexible Aspenware’s ecommerce engine is for its partners. Resorts should be able to introduce new capabilities that improve the guest experience and create new revenue opportunities without making ecommerce more complicated. Seeing Telluride go from kickoff to beta launch in just eight business days is a great example of what’s possible when strong technology partners work together.”
Will Treves, CEO Aspenware
“Refund Guarantee was built to give guests meaningful flexibility while making it simple for resorts to offer. Telluride is a great example of that vision in action. We’re proud to partner with their team and excited to give Telluride guests greater confidence when committing to their season.”
Matt Randall, Co-Founder, Spot
“We’re excited to be live with Spot and its new Refund Guarantee product. The process was straightforward and collaborative, and we’re excited to bring this new option to Telluride guests.”
Carson Taylor, Director of Mountain Sales, Telluride Ski Resort
Expanding what resorts can offer through Aspenware
Spot’s Refund Guarantee is available to Aspenware resort partners through an integration with Aspenware Commerce.
The integration allows resorts to bring refund protection directly into the ecommerce journey, helping guests purchase with greater confidence while maintaining the intuitive experience they expect.
The Telluride launch builds on Aspenware and Spot’s broader partnership to bring refund protection designed for the mountain resort industry to Aspenware customers.
Learn more about Spot Refund Guarantee through Aspenware
About Aspenware
Aspenware provides ecommerce and guest experience technology purpose-built for the ski industry. Aspenware Commerce helps mountain resorts create intuitive digital purchase experiences, increase advance commitment and revenue, and make it easier for guests to get from first click to the mountain.
Through an expanding ecosystem of integrated technology partners, Aspenware helps resorts introduce innovative capabilities while maintaining a seamless guest experience.
Learn more at Aspenware.com.
About Spot
Spot develops differentiated, fully embedded financial protection products that safeguard individuals as they pursue their most adventurous lives. Through a B2B2C model, Spot partners with leading businesses and organizations in the active and travel communities to elevate financial outcomes and experiences. Its digital platform makes it easy to activate affordable coverage, provide key insights, and drive incremental value through and beyond checkout.
Spot is based in Austin, Texas.
About Telluride Ski Resort
Telluride Ski Resort is privately owned by the Horning family and offers visitors an unparalleled combination of world-renowned ski terrain, spectacular scenery, unspoiled character and signature hospitality.
Nestled in the 13,000- and 14,000-foot peaks of Colorado’s San Juan Mountains, the resort offers more than 2,000 skiable acres and some of the most renowned terrain in North America.